Last updated: September 2026
You can cancel an order from your account (Orders → open the order → Cancel) any time before it is dispatched. Cancellations are instant and free. Once a parcel is with the courier the order can no longer be cancelled online — if you no longer want it, refuse delivery at the door (no charge for pay-on-delivery orders; prepaid orders are refunded after the parcel returns to us).
Every order is covered by a 7-day replacement or return window from the date of delivery. If your product arrives damaged, defective, or different from what you ordered, request a return from your account (or ask Zora) and we will arrange a free pickup or replacement — whichever you prefer.
Approved refunds are processed within 2–3 working days. Online payments are refunded to the original payment method, usually within 3–7 working days depending on your bank. Pay-on-delivery orders are refunded to your bank account or preferred payout method — we will ask you to confirm the destination when the return is approved.
If a delivery is refused or cannot be completed after multiple attempts, the parcel returns to us and the order is cancelled. Pay-on-delivery orders incur no charge. Prepaid orders are refunded in full minus a small reverse-shipping fee (₹49) once the parcel is received back at our warehouse.
Items that are clearly used, damaged by misuse, missing their original packaging, or personalised/custom-made can be declined for return. Perishables and opened personal-care products are non-returnable unless defective on arrival.
If the outer box looks damaged, please record a short video while unboxing and keep the packaging. Report the issue with your order number within 48 hours of delivery and we will arrange a free replacement or refund without returning the item where inspection allows.