Returns & Replacement

Every Provzo order is covered by a hassle-free 7-day easy replacement policy. Here is exactly how it works:

1. Raise a request

Sign in → My Orders → open the order → “Return / Replace”. Pick the item, the reason, and whether you want a replacement or refund.

2. Free pickup

Our courier partner schedules a doorstep pickup within 1–2 business days. Keep the item, its box and accessories ready.

3. Quality check

Once the item reaches our facility it is inspected (2–3 business days) for genuine damage, defect or dispatch error.

4. Replacement or refund

A replacement is dispatched within 48 hours. Refunds are initiated to the original payment method (or as store credit) within 3–5 business days of approval.

Good to know

You have 7 days from delivery to raise a return/replacement request.
Items must be unused, with tags, original packaging and all accessories included.
Damaged-in-transit or defective items are always replaced free of charge.
Cancelled RTO (return to origin) shipments are refunded once the parcel is received back at our warehouse.
Non-returnable categories (if any) are clearly marked on the product page before you buy.

Need help with a return? Contact support →