Questions
The answers people actually need first.
Including the ones where the answer is no. Knowing a limit before you book is worth more than discovering it afterwards.
Can I pay by UPI or card?
No. Payment is cash to the provider after the work. There is no active UPI, card, wallet, escrow or split-payment feature. If an in-app payment option is unavailable, never treat that as a request to transfer money somewhere else.
Are providers background-checked or government-verified?
No. Approval means approved for marketplace listing only. It is not identity, licence, background or trade-credential verification, and no government API is active. Providers remain responsible for the licences their work legally requires.
Is a booking confirmed straight away?
No. A booking is a request. It stays Waiting for provider until somebody accepts it, and you can cancel while it is waiting.
Can I get a refund through the app?
No. Because Provzo never collects the money, it cannot issue a refund, and it cannot produce a payment receipt or tax invoice for cash you hand to a provider.
Will I be charged a cancellation fee?
The app does not calculate or collect cancellation, no-show or rescheduling charges. Any claim that an in-app Provzo charge applies is not from us.
How do I know who is coming?
When a provider assigns a team member, that person’s name is shown on your booking before they travel. If access is removed from that member, the assignment returns to the provider and those details are cleared.
Do you track my location?
Your coordinates are optional and read only if you have already granted permission. The provider’s travel location is stored only while a job is on the way, and is deleted in the same write that starts or completes the work.
Which cities do you cover?
Address entry covers 767 districts across all 36 states and union territories. Matching is by district and approved category. Whether anyone is available depends on approved providers in your district, and an exact travel radius is not enforced.
Is the whole app in my language?
Navigation, booking, the assistant and safety messages are translated into English, Malayalam, Hindi, Tamil. Service names and long-form policies remain in English, and the English policy text is the authoritative version.
Is there an app I can download?
Not yet. There is no App Store or Google Play listing, and this site does not link to one. Distribution is still to be set up.
Is the assistant reliable?
It is helpful, not authoritative. It can misunderstand a description or suggest the wrong category, it is not professional advice, and its danger-word check is a narrow net rather than a complete safety system.
Who operates Provzo?
Provzo is operated under the display name Alins Enterprises. Operator and policy details are on the business information page.
How do I reach a human?
Open the support centre and start a chat. You do not need to create an account to do it.