Provzo

Terms and policies

16 policies, 96 clauses.

10 marketplace policies, generated from the text bundled inside the app at revision 2026-08-19.3, plus 6 policies for this website. Generating the app set from the app itself means the site and the app cannot say different things.

Marketplace policies

Bookings, payment, providers and safety.

These govern using the Provzo app. Revision 2026-08-19.3, effective 19 August 2026.

Terms of service Rules for using the Provzo marketplace 9 sections Privacy policy Data we use and choices you have 8 sections Cancellation and refunds Cancelling a booking, refunds and timelines 9 sections Service and payment Payment methods, service delivery and receipts 8 sections Provider standards What customers and providers can expect 5 sections Staff and team responsibilities Assignment, access, privacy and supervision rules 5 sections Safety and incident reporting Immediate danger, concerns and reporting limits 4 sections Assistant and automated guidance AI, offline guidance and emergency limitations 4 sections Integration readiness Payment processor, and government API status 6 sections Business information Operator, support and grievance details 6 sections

Website policies

Using this site, and the support chat.

Separate from the app policies. These cover this website: what it stores in your browser, how support chat works, accessibility, and reporting a security problem.

Website terms of use Rules for using this website 10 sections Acceptable use What you must not do here 5 sections Cookies and local storage What this site keeps in your browser 5 sections Support chat terms What chat is, and what it is not 5 sections Accessibility statement How this site is built to be usable 3 sections Security disclosure Reporting a vulnerability responsibly 4 sections
App policy revision
2026-08-19.3
Effective
19 August 2026
Marketplace policies
10 documents, 64 clauses
Website policies
6 documents, 32 clauses
Authoritative language
English
The English text is the authoritative version. Navigation and safety copy in the app are translated by hand, but a translated policy is only published once it has had qualified review.