Provzo

Refunds and cancellations

Back to where it came from.

A refund returns to the instrument that paid — the same card, UPI handle, account or wallet. Never as cash, never to a different instrument, never to a third party.

The binding wording is the app's cancellation and refunds policy, revision 2026-08-19.3, effective 19 August 2026. This page is the same rules, arranged for someone who needs an answer quickly.

Cancelling

Free while pending or accepted.

Request pending
Cancel in the app. No charge.
Provider accepted
Cancel in the app. No charge.
Provider on the way
The app no longer offers cancellation. Contact the provider and support.
Cancellation fee
None. The app calculates no cancellation or no-show fee.
Rescheduling
No automated flow yet. Contact the provider and support.

Grounds for a refund

When money comes back.

Refundable

  • The provider cancelled the booking
  • Nobody attended the address
  • The recorded work was not performed
  • You were charged more than the amount recorded on the booking
  • You were charged twice for one booking

Not refundable through Provzo

  • Cash handed directly to a provider — it never passed through Provzo
  • Work completed as recorded, where the disagreement is about taste
  • Additional work you agreed with the provider directly
  • A refund requested to a different instrument or as cash

Cash is the case people get caught by. If money went hand-to-hand, there is no Provzo-held balance to return — raise it with the provider, and report it to support so the booking record carries what happened. Your statutory consumer rights do not depend on which payment method you used.

Timeline

Decision in 3 working days. Money in 5 to 7 working days.

  1. You raise it with support

    Bring the booking reference and, for a digital payment, the payment reference from the Razorpay confirmation. Those two references are what a charge is traced with.

  2. A decision within 3 working days

    Support reviews the booking record and tells you the outcome. If it is approved, Provzo instructs Razorpay the same working day.

  3. Money arrives in 5 to 7 working days

    The gateway and your bank or card issuer each add settlement time that Provzo does not control. The clock starts when the refund is approved, not when you ask.

  4. If it has not arrived

    Contact support with both references. A refund that was instructed can be traced at the gateway.

A failed payment is not a refund. If a payment fails, no booking is confirmed. If money left your account anyway, that is an authorisation the gateway never captured, and your bank releases it without Provzo doing anything — typically within 5 to 7 working days. If one booking was charged twice, report it: the duplicate is refunded in full and is never converted into credit for a future booking.