Provzo

Grievance redressal

If support did not settle it.

Three stages, in order. Each one expects the previous one to have been tried, so starting at the top does not make it faster.

  1. Stage 1 — Support

    Open support chat and describe what happened, with the booking reference. Most matters end here, and the officer at stage 2 will ask what support already told you. Chat keeps a written record of the exchange.

  2. Stage 2 — Grievance officer

    If support's answer did not resolve it, write to the grievance officer named below. Include the booking reference, what you asked support, what support said, and what outcome you are looking for. A specific account is acted on faster than a general complaint.

  3. Stage 3 — Consumer forum

    Your statutory rights are unaffected by these stages. If the outcome still does not satisfy you, you may approach the appropriate consumer redressal forum. Nothing on this page limits a right you have under law.

Grievance officer

Named, as required.

Indian online intermediaries must publish the name and contact of an officer who receives formal complaints, under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Officer
Alins Saidhu
Email
alins@alinsenterprises.com
Address
Alins Enterprises, PB No. 01, Adimali PO, Kerala
Operator
Alins Enterprises
Registered legal name
Jasmi Saidu

What helps

Bring these and it moves faster.

  • The booking reference
  • The payment reference, for anything involving a Razorpay charge
  • What you asked support, and what support answered
  • Dates, and the address the work was booked for
  • What outcome you want — a refund, a re-attendance, or a record of the complaint
A grievance is not an emergency channel. If there is immediate danger, call 112, or 108 for an ambulance, before anything else. Written channels are not monitored around the clock.