Support
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Common topics
Answered already
A booking has not been accepted
A request stays Waiting for provider until somebody takes it. You can cancel while it is waiting and try another provider. Booking states
Paying for the work
Cash, directly to the provider, after the job. Provzo never collects the money, so it cannot refund it or issue a receipt. Service and payment
Somebody different arrived
A provider can assign a team member. Their name appears on your booking before they travel. How teams work
Cancelling
You can cancel while a booking is waiting or confirmed, before the provider sets out. There is no in-app cancellation fee. Cancellation policy
Live chat
Ask us directly
Provzo support
Please do not send card numbers, passwords or identity documents in chat. Provzo does not take payments, so nobody from support will ever ask you to transfer money.
Help centre
More topics
The work was not right
Speak to the provider first: they set the scope and did the job. Then tell us what happened so we have a record. Provider standards
Becoming a provider
Register in the app, pick your trades and district, and wait for review. Approval means listed on the marketplace. For providers
Changing language
The app remembers your language on the device, for every account signed in on it. Languages
Privacy and your data
What is collected, why, and how long travel location is kept. Privacy policy
Still stuck? Read the questions page or start a chat above. Support-team members sign in at the support console.