Provzo

Payments

Paying happens in the app.

Payment is part of a booking, and bookings live in the Provzo app. You cannot pay for anything on this website — there is no checkout here, and any page claiming otherwise is not ours.

The in-app payment step is still in development. The Provzo app is under active development, and its Razorpay integration is the piece currently being built. Merchant onboarding is complete, but until the payment screen ships in a released build no online payment can be collected. Cash to the provider on completion is what the app presents today.

Where payment happens

In the Provzo app, on a booking.

The app is where a service is requested, where a provider accepts, and where the amount for that job is recorded. Payment attaches to that booking, which is what makes a charge traceable to a piece of work.

  1. You book in the app

    A request records the service, the address and the amount. See how it works.

  2. A provider accepts and attends

    Nothing is charged for a request nobody accepted. Delivery means attendance — see service delivery.

  3. You pay on completion

    Cash directly to the provider today. Once the payment step ships, Razorpay will handle the online alternative inside the app.

  4. A refund, if one is due, returns the same way

    Back to the instrument that paid. Refund policy.

Payment security

Your card details do not pass through Provzo.

This is the part worth understanding, because it decides who is holding your details and who you are trusting with them.

Handled by Razorpay Software Private Limited

Card numbers, CVVs, UPI PINs, net-banking passwords and wallet credentials are entered on infrastructure the payment processor operates. Provzo does not receive, store or transmit them, and has no database column for a card number.

Provzo holds no money

No escrow, no split settlement, no Provzo wallet, no provider withdrawal balance. A payment is settled by the gateway rather than parked in a Provzo account, which is also why a refund takes settlement time rather than being an instant transfer.

Tied to a booking

Every payment references a booking, and the processor's confirmation carries a payment reference. Those two references together are how support traces a charge or chases a refund.

Whose terms apply

The payment leg is additionally governed by the processor's own terms and privacy notice. You are entitled to know that before you pay.

Never

What Provzo will never ask you for.

If any of these happens, it is not Provzo. Stop, and report it through support.

  • A transfer to a personal bank account, UPI handle or QR code
  • A payment link sent over chat, SMS or a phone call
  • An OTP, a UPI PIN, a CVV or a card number, read out to anybody
  • A payment to “release”, “confirm” or “unlock” a booking
  • Cash on a booking you already paid for online
A provider diverting payment off the recorded route is grounds for removal from the marketplace. Provider standards.
Where you pay
In the Provzo app, on a booking
On this website
Nothing. There is no checkout here.
Payment processor
Razorpay
Processor legal entity
Razorpay Software Private Limited
Methods once live
UPI, credit and debit cards, net banking, wallets, EMI and pay-later options
Available today
Cash to the provider on completion
In-app payment step
In development
Currency
Indian rupees (INR)
Funds held by Provzo
None