Support chat terms

1. Chat is not an emergency service

Support chat cannot dispatch help and is not monitored around the clock. If there is immediate danger, call the emergency number first: in India, 112, or 108 for an ambulance. Do not wait for a reply here.

2. No account, and what that means

Chat signs you in anonymously so that a conversation can belong to your browser without asking you to register. Nobody verifies who you are.

Because your thread is tied to this browser, support cannot recover an earlier conversation once you clear site data, and cannot link a chat to an app account.

3. What support can and cannot do

Support can explain how the app works, what a booking state means, what the policies say, and how to reach a provider. Support can record what you report.

Support cannot perform the service, guarantee that a provider accepts a request, set or change a price, take a payment, issue a refund or a receipt, or verify a provider’s identity, licence or background.

4. Who can read your messages

Your conversation is readable by you and by authorised Provzo support staff. Access for staff is granted by an administrator adding an account to a support allowlist; signing in alone grants nothing, and this is enforced in the database rules rather than only in the interface.

Messages are kept as a record of what was said and are not edited or deleted from the transcript by either side.

5. Please keep it useful

Describe the problem plainly. Do not send passwords, card numbers, one-time codes or identity documents. Abuse, threats and spam may end the conversation.